tarowin3dPrivacy Policy

This page describes what data we collect when you use tarowin3d and how we keep that information protected. We collect personal information to verify your identity, process your deposits and withdrawals, operate our tournaments and live-dealer tables, and provide customer support. We do not sell or share your data with third parties except as necessary to deliver our service or where required by law.

Our commitment to you is straightforward: we collect only what we need, we store it securely, and we handle it transparently. If you have questions about how tarowin3d uses your data—especially regarding payment information, identity documents, or account activity—our support team is available during business hours to explain your rights and our practices.

The following sections detail what we collect, how we use it, and how you can exercise your rights over your personal information on tarowin3d.

What We Collect on tarowin3d

When you create an account on tarowin3d, we collect the following information:

• Account details: Email address, password, full name, date of birth, phone number, and residential address.
• Identity documents: Government-issued ID (passport, national ID card, or driving licence) and proof of address (utility bill, bank statement, or lease agreement). We store these securely for verification and anti-money-laundering compliance.
• Payment information: Your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details). We do not store full card numbers or sensitive banking credentials; payment processors handle this information directly.
• Activity logs: Tournament entries, game history, wager amounts, leaderboard standings, withdrawal requests, and support interactions. We keep these records for account auditing, fraud prevention, and dispute resolution.
• Device and browser information: Your IP address, device type, browser type, and approximate location (derived from IP). We use this to detect suspicious access patterns and prevent account takeover.

We collect this information to verify your identity, process your transactions, operate our tournaments fairly, comply with anti-money-laundering regulations, and provide customer support. We do not collect sensitive health or biometric data unless you voluntarily provide it when contacting support.

How We Use Your Data on tarowin3d

tarowin3d uses your data for the following purposes:

• Account verification and compliance: We verify your identity against government records and cross-check against anti-money-laundering databases to ensure legitimate account holders.
• Payment processing: We share your payment method with our payment processors (e.g., mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, and online payment, e-wallet, mobile banking, local payment partners) to process deposits and withdrawals.
• Tournament administration: We use your account activity and wager history to calculate tournament ranks, verify leaderboard standings, and distribute payouts fairly.
• Fraud prevention: We analyse patterns in your account access, deposit amounts, and gameplay to detect collusion, account farming, or money-laundering attempts.
• Customer support: We review your account history, transaction records, and previous support interactions to resolve disputes, recover forgotten passwords, and answer questions.
• Legal and regulatory compliance: We retain data to comply with laws in jurisdictions where tarowin3d operates, and we may disclose data to authorities if required by law.

We do not use your data for marketing, profiling, or automated decision-making that significantly affects your account (e.g., automatic account closure). Any promotional communications from tarowin3d are opt-in only.

Third-Party Data Processors

tarowin3d works with third-party processors who handle certain aspects of your data:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateways and mobile banking, local payment, online payment, e-wallet partners process your deposits and withdrawals. They receive your payment method and transaction amounts but do not access your identity documents or tournament activity.
• Identity verification services: We use third-party providers to verify government IDs and cross-check data against anti-money-laundering databases. These providers store your documents temporarily and delete them after verification.
• Cloud hosting providers: Our servers may sit outside your jurisdiction (e.g., in Southeast Asia or other regions). Data stored on these servers is encrypted and subject to the same security standards as on-premises data.
• Customer support tools: We use third-party platforms to manage live chat and email support. Chat transcripts and support tickets are retained for dispute resolution.

All third-party processors sign data-processing agreements with tarowin3d committing them to the same security and confidentiality standards we maintain.

Cookies and Tracking

When you visit tarowin3d, we use cookies to remember your login status, language preference, and session activity. Cookies are small files stored on your device that help us recognise you when you return.

We use two types of cookies:

• Essential cookies: Required for tarowin3d to function (login, account session, security verification). These cannot be disabled.
• Analytics cookies: Help us understand how players interact with tarowin3d—such as which games are most popular, where players from Jakarta, Surabaya, Bandung, Medan, or Semarang spend most time, and which payment methods are used most frequently. These cookies do not identify you personally.

We do not use third-party tracking cookies (e.g., from advertisers or social media) on tarowin3d. You can disable non-essential cookies in your browser settings, but doing so may affect your ability to log in or access certain features.

How Long We Keep Your Data

We retain your data for different periods depending on its type:

• Active account data: Account details, payment methods, and activity logs are retained while your account is open. You may request deletion after account closure.
• Identity documents: We retain copies of government IDs and proof-of-address documents for 7 years after account closure to comply with anti-money-laundering regulations.
• Tournament and activity logs: Leaderboard records, wager history, and tournament payouts are retained for 7 years for audit and dispute-resolution purposes.
• Support records: Chat transcripts and email support tickets are retained for 3 years to handle future disputes or account-recovery requests.
• Device and IP logs: We retain IP addresses and device information for 12 months to detect fraud patterns and account takeover attempts.

If required by law, we may retain data longer than stated above. If you request deletion, we will erase your data as soon as legal obligations permit.

How We Protect Your Data

tarowin3d employs industry-standard security measures to protect your data:

• Encryption: Your login credentials, payment information, and personal documents are encrypted during transmission and storage.
• Access controls: Only authorised staff members can access your personal data, and they do so only when necessary to resolve issues or comply with legal requests.
• Firewalls and intrusion detection: We monitor our servers for unauthorised access attempts and take corrective action if suspicious activity is detected.
• Regular audits: We conduct security audits and penetration testing to identify and address vulnerabilities.

While we maintain strong security practices, no system is completely risk-free. If you believe your account has been compromised, contact our support team immediately during business hours.

Jurisdiction and Cross-Border Data Transfer

tarowin3d operates across multiple jurisdictions. Your data may be processed, stored, or backed up on servers located outside your country. By using tarowin3d, you consent to cross-border data transfer subject to the same encryption and security standards we apply domestically.

If you are located in a jurisdiction with specific data-protection laws (such as GDPR), those laws may apply to your data on tarowin3d. We comply with the highest applicable data-protection standard across all jurisdictions where we operate.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our service, technology, or legal requirements. We will notify you of material changes via email or in-account notice. Continued use of tarowin3d after notification constitutes your acceptance of the updated policy.

If you disagree with any update, you may close your account and request withdrawal of your balance under our standard process.

Contact Our Privacy Team

If you have questions about this privacy policy, wish to exercise your data rights, or believe tarowin3d has mishandled your personal information, contact our support team during business hours via live chat or email. We will respond within a reasonable timeframe and work toward resolution.

You may also lodge a complaint with the data-protection authority in your jurisdiction if you believe your rights have been violated. During major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be extended.

tarowin3d is committed to protecting your privacy and using your data fairly and transparently. We trust that this policy clarifies our practices and demonstrates our commitment to your data security and rights.